Privacy Policy

Last updated: February 2026

1. Who We Are

Coasties Commercial Cleaning (referred to as "we", "us", or "our") is a locally owned and operated commercial and residential cleaning company based in Long Jetty, NSW 2261, Australia. We are committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information when you interact with us through our website, contact forms, email, phone, or in person:

• Name — your full name or business name
• Email address — for correspondence and quote delivery
• Phone number — to discuss your enquiry or schedule services
• Property or business address — the location where cleaning services are required
• Service details — the type of cleaning service you are enquiring about
• Messages — any additional information you choose to provide in your enquiry

We do not collect sensitive information such as financial details, health records, or government identifiers through our website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your enquiries and requests for information
• Providing quotations for our cleaning services
• Scheduling and delivering cleaning services
• Communicating with you about your bookings and service updates
• Sending invoices and managing payments
• Improving our services and customer experience
• Complying with legal obligations

We will not use your personal information for direct marketing purposes without your prior consent. You may opt out of marketing communications at any time by contacting us.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• Storing personal information on secure, password-protected systems
• Limiting access to personal information to authorised personnel only
• Using encrypted connections (SSL/TLS) on our website
• Regularly reviewing our data handling and security practices

We retain your personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

5. Third-Party Services

Our website may use the following third-party services that may collect or process personal information on our behalf:

• Formspree — our contact form submissions are processed through Formspree. Their privacy practices are governed by their own privacy policy at formspree.io/legal/privacy-policy.
• Google Analytics — we use Google Analytics to collect anonymised data about website usage, including page views, visitor location (country/region), device type, and browsing behaviour. This data helps us understand how visitors use our site so we can improve it. Google Analytics does not identify individual users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Google Maps — embedded maps on our website are provided by Google Maps, which may collect usage data in accordance with Google's Privacy Policy.
• Font Awesome & Google Fonts — we use externally hosted fonts and icons, which may log basic access information such as IP addresses.

We do not sell, rent, or trade your personal information to any third party. We will only disclose your personal information to third parties where required by law, or with your consent.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential cookies — these are necessary for the basic functionality of the website, such as remembering your preferences and ensuring security. They cannot be disabled.
• Analytics cookies — these cookies (used by Google Analytics) collect anonymised information about how you use our website, such as which pages you visit and how long you spend on the site. This data helps us improve our website and services.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most web browsers allow you to control cookies through their settings, including the option to delete existing cookies and refuse new ones.

7. Your Rights Under the Australian Privacy Principles

Under the Australian Privacy Principles, you have the right to:

• Access your personal information — you may request access to the personal information we hold about you. We will respond to your request within 30 days.
• Correct your personal information — if you believe any personal information we hold about you is inaccurate, incomplete, out of date, or misleading, you may request that we correct it.
• Request deletion — you may request that we delete your personal information where it is no longer needed for the purpose for which it was collected, subject to our legal obligations to retain certain records.
• Withdraw consent — where we rely on your consent to process personal information, you may withdraw that consent at any time.
• Make a complaint — if you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

8. How to Contact Us About Privacy Concerns

If you have any questions about this Privacy Policy, wish to make a privacy-related request, or would like to lodge a complaint, please contact us:

• Email: info@coastiescommercialcleaning.com.au
• Phone: 0434 969 945
• Address: Long Jetty, NSW 2261, Australia

We aim to respond to all privacy-related enquiries within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.