Privacy Policy

Last updated: 6 October 2026

1. Who We Are

Coasties Commercial Cleaning (referred to as "we", "us", or "our") is a locally owned and operated commercial and residential cleaning company based in Long Jetty, NSW 2261, Australia. We are committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It covers our website, including our online quote request form, our online quote-visit booking and the manage-booking page, as well as enquiries made by phone, email, or in person.

2. Information We Collect

We only collect the personal information we need to respond to you and provide our services.

Quote request form

When you send a quote request from our contact page, we collect your name, email address, phone number (mobile or landline), the service you are interested in, your property type, your suburb or location, your preferred contact method, and your message.

Online quote-visit booking

When you book a free on-site quote visit on our booking page, we collect your name, email address, phone number, the service you need, your suburb and postcode, the date and time you choose, and any notes you add.

Chat assistant

If you use Dusty, the chat assistant on our website, we collect the messages you type and any name, email address, or phone number you choose to share in the chat.

When we provide our services

When you become a client, we keep the details we need to do the job and invoice you, such as the property address, access arrangements, and billing contacts. Our team takes photos at every clean, and these are kept on your client file as a record of the work.

Technical information

When you submit a form on our website, our server records your IP address so we can block spam and limit repeated submissions.

We do not collect sensitive information such as financial details, health records, or government identifiers through our website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your enquiries and requests for information
• Providing quotations for our cleaning, garden care, and pressure washing services
• Checking that your suburb or postcode is within our service area
• Booking your free quote visit, and confirming, rescheduling, or cancelling it at your request
• Scheduling and delivering our services
• Communicating with you about your bookings and service updates
• Keeping a photo record of each clean on your client file
• Sending invoices and managing payments
• Protecting our website forms from spam and misuse
• Improving our services and customer experience
• Complying with legal obligations

We will not use your personal information for direct marketing purposes without your prior consent. You may opt out of marketing communications at any time by contacting us.

4. How We Store and Protect Your Information

When you send a quote request or book a quote visit, your details are emailed to our team from our website server, and a copy is stored in a secure database on our website hosting. We also send you an email to confirm we have received your request. Your details may also be copied into the customer management system we use to follow up enquiries and bookings.

When you book a quote visit, your confirmation email includes a private link to our manage-booking page, where you can view, reschedule, or cancel your booking. Anyone with that link can manage the booking, so please do not share it. The link stops working 30 days after your booking date.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• Storing personal information on secure, password-protected systems
• Limiting access to personal information to authorised personnel only
• Using encrypted connections (SSL/TLS) on our website
• Regularly reviewing our data handling and security practices

We retain your personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

5. Third-Party Services

Our website uses the following services, which may collect or process information on our behalf:

• Our web developer: our website is built and maintained for us by Greenshoots Media, which can access enquiry records when maintaining the site and keeps a copy of quote-form enquiries on the enquiry dashboard it runs for us.
• Chat assistant: Dusty is provided through our web developer. Chat messages are processed by an artificial intelligence (AI) service to generate replies, and conversations are stored so our team can follow up any enquiry you start in the chat.
• Fathom Analytics: we use Fathom to measure website visits, such as page views and form submissions. Fathom is designed not to identify individual visitors.
• OpenStreetMap: to check whether a booking is within our service area, the suburb and postcode you enter may be looked up using OpenStreetMap's location service. Only the suburb and postcode are sent, not your name or contact details.
• Font Awesome & Google Fonts: we use externally hosted fonts and icons, which may log basic access information such as IP addresses.

We do not sell, rent, or trade your personal information to any third party. We will only disclose your personal information to third parties where required by law, or with your consent.

6. Cookies

Our website keeps cookies to a minimum. We do not use advertising cookies, and our website analytics (Fathom) does not rely on cookies.

We store a small setting in your browser to remember whether you have accepted or declined our cookie notice, and our chat assistant may store small settings in your browser so the chat works properly. You can clear these at any time through your browser settings.

7. Your Rights Under the Australian Privacy Principles

Under the Australian Privacy Principles, you have the right to:

• Access your personal information: you may request access to the personal information we hold about you. We will respond to your request within 30 days.
• Correct your personal information: if you believe any personal information we hold about you is inaccurate, incomplete, out of date, or misleading, you may request that we correct it.
• Request deletion: you may request that we delete your personal information where it is no longer needed for the purpose for which it was collected, subject to our legal obligations to retain certain records.
• Withdraw consent: where we rely on your consent to process personal information, you may withdraw that consent at any time.
• Make a complaint: if you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

8. How to Contact Us About Privacy Concerns

If you have any questions about this Privacy Policy, wish to make a privacy-related request, or would like to lodge a complaint, please contact us:

• Email: info@coastiescommercialcleaning.com.au
• Phone: 0434 969 945
• Address: Long Jetty, NSW 2261, Australia

We aim to respond to all privacy-related enquiries within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.